Privacy Policy
Effective date: June 27, 2026
This Privacy Policy explains how Marck A Valerio d/b/a heylainey ("heylainey," "we," "us," or "our") collects, uses, and protects information in connection with our website (heylainey.com), our application, and our AI receptionist services (the "Services").
Who we are
heylainey provides AI-powered receptionist and lead-management software to home-service and other small businesses ("Customers"). Some information we process belongs to our Customers' own end customers ("End Users") and is processed on the Customer's behalf.
2. Information we collect
Information you provide: name, business name, email, phone number, billing details, and any information you submit through our forms, sign-up, or onboarding.
End User information (on behalf of Customers): when an End User calls, texts, or submits a form, we may process their name, phone number, message content, and appointment details to deliver the Service.
Automatic information: device, browser, IP address, and usage data collected via cookies and similar technologies.
Payment information: processed by our payment processor (Stripe); we do not store full card numbers.
3. How we use information
To provide and operate the Services; answer and route calls and messages; schedule appointments; send service-related communications; process payments; provide support; improve and secure the Services; and comply with law.
4. SMS / text messaging
By providing your mobile number to us or to a business using heylainey — for example by calling, texting, or submitting a form — you consent to receive service-related text messages (such as call-backs, appointment confirmations and reminders, review requests, and customer-service replies).
Message frequency varies.
Message and data rates may apply.
Reply STOP at any time to opt out; reply HELP for help.
We do not sell or share your mobile opt-in information or consent with any third parties for their own marketing.
Mobile information is used solely to deliver the Services and is not shared with third parties or affiliates for marketing or promotional purposes.
5. How we share information
We share information only with: service providers who help us operate the Services (e.g., Stripe for payments; our communications/CRM platform and telephony providers for calls and SMS), bound by confidentiality and data-protection obligations; legal and safety purposes, where required by law or to protect rights and safety; and business transfers, in connection with a merger, acquisition, or sale of assets. We do not sell personal information, and we do not share SMS consent or mobile opt-in data with third parties for marketing.
6. Data retention
We retain information for as long as needed to provide the Services and for legitimate business or legal purposes, then delete or anonymize it.
7. Your choices and rights
You may opt out of texts (reply STOP) and marketing emails (unsubscribe link). Depending on your location, you may have rights to access, correct, or delete your personal information — contact us using the details below. For End User data processed on a Customer's behalf, please contact the relevant business; we will assist them in responding.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure.
9. Third-party services
The Services rely on third-party platforms (including our CRM/communications provider, telephony providers, and Stripe). Their handling of data is governed by their own privacy policies.
10. Children
The Services are not directed to children under 16, and we do not knowingly collect their information.
11. Changes
We may update this Policy. Material changes will be posted here with a new effective date.
12. Contact
Marck A Valerio d/b/a heylainey
Email: [email protected]
Phone: (914) 586-9870
Address: Port Chester, NY